Help & contact
Common questions and how to reach us.
Common questions
Which devices does it run on?
Android phones and tablets, iPhone and iPad, Android TV, and Windows, macOS and Linux desktops. Phones come first.
Do I need an account?
No. There are no accounts. Install the app and start watching.
How do I watch videos on my NAS or PC?
Add your NAS (SMB, SFTP, WebDAV or DLNA) in the Network tab, or add a PC running Oulim for desktop by scanning its QR code. On the same Wi-Fi, they are found automatically.
How do I reach my PC away from home?
Turn on remote access in Oulim for desktop. If your router supports UPnP it is set up automatically; otherwise follow the port forwarding guide. Away-from-home access is a Pro feature.
A video has no picture or no sound.
Videos your device can’t decode switch to FFmpeg and keep playing. Advanced audio (multichannel sound in some movies) is a Pro feature; the free phone and tablet app can open it with one ad.
Can I use Pro on my other devices?
Phones and tablets on the same store account share it through the store. Android, iOS and TV are bought separately. Your PC inherits Pro from your registered phone, tablet or TV.
I reinstalled the app and Pro is gone.
Go to Settings › About & Pro › Restore purchase. Pro bought with the same store account comes back.
Contact
Report a problem
Send it from Settings › About & Pro › Report a problem in the app. IPs, paths, server names and similar details are hidden before sending.
Questions and ideas
A public discussion board is on the way.
Payments and refunds
Follow the process of your store (Google Play or App Store).
Anything else
A contact email address is on the way.
Open source
Oulim uses FFmpeg under the LGPL v2.1 or later. It is the unmodified original, shipped as a separate library, so you can replace it with your own build. All open source licenses used in the app are listed in Settings › About & Pro › Open-source licenses.